Data Controller
The data controller is:
- Company: CompuCARE
- Address: Bezová 1658/1, Prague 4, 147 00, Czech Republic
- Company ID (IČO): 26481626
- VAT ID (DIČ): CZ26481626
- Registered at the Municipal Court in Prague, Section C, File 83802
- Email: info@helpio.cz
- Phone: +420 720 660 000
What Personal Data We Collect
We collect and process the following categories of personal data:
- Contact form data — name, email address, phone number and message content submitted through our website contact form
- Communication data — email correspondence, phone call records and meeting notes related to business inquiries and service delivery
- Contract data — business contact details, billing information and service records for existing clients
- Technical data — IP address, browser type, device information and website usage data collected automatically when you visit our website
Purpose and Legal Basis for Processing
We process personal data for the following purposes:
- Responding to inquiries (Article 6(1)(b) GDPR) — processing contact form submissions and email inquiries to provide requested information and prepare service proposals
- Contract performance (Article 6(1)(b) GDPR) — processing data necessary for the delivery of contracted IT services
- Legitimate interests (Article 6(1)(f) GDPR) — website analytics, security and improvement of our services
- Legal obligations (Article 6(1)(c) GDPR) — accounting, tax and other legal record-keeping requirements
Data Retention
We retain personal data only for as long as necessary for the purpose for which it was collected:
- Contact inquiries — 2 years from the last communication, unless a business relationship is established
- Client data — for the duration of the contract plus the statutory retention period (typically 10 years for accounting records)
- Technical data — server logs are retained for up to 90 days
Data Sharing
We do not sell personal data. We may share data with:
- Service providers — hosting provider, email service provider and other technical service providers necessary for website operation and business communication
- Legal requirements — when required by law, court order or regulatory authority
All service providers are bound by data processing agreements in accordance with GDPR requirements.
Cookies
Our website uses the following cookies:
- Theme preference — a localStorage item that stores your light/dark mode preference. This is a strictly necessary functional preference and does not track you across websites.
We do not use third-party tracking cookies, advertising cookies or analytics platforms that track individual users. We do not use Google Analytics or similar services.
Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Right of access (Article 15) — you can request a copy of the personal data we hold about you
- Right to rectification (Article 16) — you can request correction of inaccurate or incomplete data
- Right to erasure (Article 17) — you can request deletion of your personal data, subject to legal retention obligations
- Right to restriction (Article 18) — you can request restricted processing in certain circumstances
- Right to data portability (Article 20) — you can request your data in a structured, commonly used format
- Right to object (Article 21) — you can object to processing based on legitimate interests
- Right to lodge a complaint — you can file a complaint with the Czech Data Protection Authority (ÚOOÚ, Pplk. Sochora 27, 170 00 Prague 7, www.uoou.cz)
To exercise any of these rights, contact us at info@helpio.cz or by mail at the address listed above. We will respond within 30 days.
Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure or destruction. These measures include encrypted communication (HTTPS), access controls, regular security updates and staff training.
Changes to This Policy
We may update this privacy policy from time to time. The current version is always available at this URL. Material changes will be communicated through our website.
Last updated: March 2026
