We take care of your IT. Your team can focus on growth.

Service Portfolio

Helpio provides IT outsourcing, onsite field service, cloud, cybersecurity and infrastructure for companies that need reliable service delivery.

• IT Outsourcing & Managed Services

  We take over part or all of your IT operations. Your internal teams can focus on priorities while we manage day-to-day operations and onsite interventions.

  • Service desk, L1/L2 support, monitoring and ticket governance
  • Onsite technicians – IMAC, break-fix, branch rollouts
  • Capacity model – long-term FTE and temporary backfill
  • Clear SLA, regular reporting and operational reviews

• Cloud Services (Microsoft 365 & Azure)

  Migration, governance, security hardening and operational management of your cloud environment for secure and efficient operations.

  • Email, data and application migration to M365 and Azure
  • Tenant setup, governance and conditional access
  • License and cloud cost optimization
  • Ongoing management, monitoring and security hardening

• Device-as-a-Service (Hardware Rental)

  Laptops, workstations and peripherals with management, service and fast swap – without large capital investment.

  • Rental of laptops, workstations and monitors
  • Deployment, management and regular device servicing
  • Fast swap of faulty devices without waiting for repair
  • Flexible scaling based on current headcount

• Ransomware Protection

  Prevention, detection, response and recovery for higher resilience against ransomware attacks.

  • Vulnerability audit and security hardening
  • Endpoint protection and suspicious activity monitoring
  • Incident response plan and regular testing
  • Data recovery from backups and disaster recovery

• E-Business Solutions & Integrations

  Application customization, system integrations and process digitalization based on your actual business operations.

  • Customization and integration of enterprise systems (Helios, Pohoda, ERP)
  • API integration and workflow automation
  • Custom solution and web application development
  • Process digitalization and automation support

• IT Field Service

  Onsite interventions, IMAC, break-fix and rollout support for branches and headquarters across CZ and SK.

  • IMAC (Install, Move, Add, Change) delivery
  • Break-fix repairs and hardware replacements on site
  • Multi-branch rollout projects
  • Subcontractor and logistics coordination

• Infrastructure & AV

  Data cabling, network infrastructure and reliable AV environments for meeting rooms and office spaces.

  • Structured cabling and fiber optic routes
  • Network device configuration (Cisco, Zyxel)
  • AV solutions for meeting and conference rooms
  • Security and access control systems

• Wi-Fi Design & Site Surveys

  Coverage design and validation for stable roaming, capacity and documented results.

  • Predictive Wi-Fi design based on coverage requirements
  • Site survey measurements and heat maps
  • High-density device optimization
  • Documentation and operational recommendations

• Cybersecurity & Compliance

  Risk reduction, endpoint protection, policy configuration and incident preparedness.

  • Security audit and risk analysis
  • Endpoint protection, firewall and encryption
  • ISO 27001 and NIS2 preparation
  • Employee threat recognition training

• IT Consulting & Architecture

  IT consulting for companies that need data-driven decisions and alignment between strategy and execution.

  • Current IT infrastructure audit
  • Long-term IT strategy and cost optimization
  • ISO standards and NIS2 advisory
  • Technology selection and implementation

Who we serve

• Growing companies (20–200 employees)

  Need predictable IT quality without expanding internal capacity. Typically have no IT department or a single IT person who can't keep up.

• Multi-location businesses in CZ and SK

  Need a unified onsite delivery standard. We coordinate technicians on site regardless of branch location.

• Internal IT teams under pressure

  IT team handles too many things at once. We supplement capacity and specialization for projects (cloud migration, security audit) and daily operations.

How we work together

1. Scope & priorities

   We define critical systems, support model and service boundaries. We map your environment, user count, locations and technologies. The output is a scope and SLA proposal.

2. Transition & stabilization

   We set up tools, documentation and communication channels. We take over operations without interruption. The transition typically takes 2–4 weeks depending on complexity.

3. Operations & onsite delivery

   We handle remote operations (service desk, monitoring, administration) and onsite delivery (IMAC, break-fix, rollout) according to measurable SLA. We report regularly.

4. Optimization & scaling

   We continuously improve performance, security and costs as the company evolves. We propose changes, add services and adjust scope to real needs.

Frequently Asked Questions

What is helpio.cz?

helpio.cz is a Czech IT company based in Prague (operated by CompuCARE) that has been providing IT outsourcing, managed services, field service, cloud solutions (M365/Azure), cybersecurity and network infrastructure for mid-sized companies in CZ and SK since 2001.

Can you provide both remote support and onsite visits?

Yes. We combine remote operations and onsite field service as agreed. The remote team handles L1/L2 tickets, monitoring and administration, while onsite technicians perform IMAC, break-fix and hands-on interventions at locations across CZ and SK.

Will you replace our internal IT department?

We can, but we don't have to. The common model is augmenting your internal IT capacity with specializations you lack (cloud, security, field service). If you don't have internal IT, we take over operations completely.

What service areas do you cover?

IT outsourcing and managed services, cloud (Microsoft 365 and Azure), cybersecurity and compliance, IT field service (onsite, IMAC, break-fix), device rental (Device-as-a-Service), e-business solutions and integrations, network infrastructure, AV and Wi-Fi design, and IT consulting including ISO 27001 and NIS2 preparation.

Can we start with just some of the services?

Yes. Most clients start with a pilot project on one service (typically outsourcing or cloud) and gradually expand scope. There is no obligation to take everything at once.

How much does IT outsourcing cost for a company with 50 employees?

Pricing depends on scope (number of devices, SLA, onsite vs. remote, number of locations). Managed IT for 50 users typically falls in the range of 30,000–80,000 CZK per month. We prepare a tailored quote after an initial consultation.

How quickly can you take over IT operations?

The transition typically takes 2–4 weeks depending on environment complexity. It includes audit, documentation, tool setup and communication channels. Operations continue without interruption during the transition.

Can you support branches outside Prague?

Yes. We provide onsite field service across the Czech Republic and Slovakia. For remote locations we coordinate a network of certified technicians with guaranteed arrival time SLA.

What's the difference between managed services and IT outsourcing?

In practice, the terms are often used interchangeably. Managed services mean proactive management and monitoring of the IT environment for a flat fee. IT outsourcing is a broader term that also includes reactive support, onsite interventions, projects and strategic consulting. Helpio provides both in one model.

Do you work with specific systems (Helios, Pohoda, SAP)?

Yes. We have specialists for Helios and Pohoda. For SAP and other enterprise systems, we provide infrastructure support and coordination with the application vendor.

Do you offer SLA with guaranteed response time?

Yes. Standard SLA includes response time of 15–60 minutes depending on incident priority and resolution time according to agreed parameters. The SLA is part of the contract and we regularly report on compliance.

Who are helpio.cz services for?

For companies with 20–500 employees that need reliable IT operations without building a large internal IT team. Typical clients are growing companies, multi-location organizations and businesses whose internal IT is under pressure.

Can you help with NIS2 or ISO 27001 preparation?

Yes. We provide advisory on ISO 27001, NIS2 and other standards. We audit the current state, identify gaps and propose measures the company needs to implement for compliance.

What technology partners do you have?

We partner with Cisco, Sophos, Zyxel, Microsoft (M365/Azure) and Apple. Through partnerships we have access to certified technicians, discounted licenses and priority vendor support.

Can we try your services first?

Yes. We offer a pilot period during which you verify service quality. We start with a free consultation where we map your environment and propose scope.

Looking for one responsible IT partner for operations and projects?

Send us a description of your current situation and we'll prepare a practical proposal covering scope, timeline, SLA and expected impact.